Privacy Policy

Last Updated: May 5, 2025

1. Introduction

MoreGames.uk ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website (moregames.uk) and our services (specifically, the callback request feature).

2. Data We Collect

We collect the following personal data when you submit a callback request form:

  • Contact Information: Your full name and phone number (required). Your email address (optional).
  • Interest Information: The categories of products you express interest in (e.g., board games, controllers).
  • Message Content: Any specific product inquiries or questions you voluntarily provide in the message field.
  • Source Information: How you heard about us (optional).
  • Preference Information: Your preferred contact time and delivery/collection method.

We also use cookies as described in our Cookie Consent banner and section 6 below.

3. How We Use Your Data

We use the data collected solely for the following purposes:

  • To contact you via phone (or email, if provided) in response to your callback request.
  • To discuss the products you are interested in and answer your questions.
  • To arrange the details of a potential purchase, including collection from our premises or secure home delivery within the UK.
  • To understand customer interest and improve our service offerings (using anonymized or aggregated data where possible).

We do not use your data for automated decision-making or profiling beyond understanding product interest for the callback.

4. Lawful Basis for Processing

We process your personal data based on:

  • Legitimate Interests: To respond to your inquiries and facilitate potential sales initiated by your callback request.
  • Consent: Where you provide optional information (like email or message details) or agree to cookies.

5. Data Sharing

We do not sell or rent your personal data to third parties.

We may share your contact and delivery information with trusted third-party delivery companies **only** if you choose the home delivery option and proceed with a purchase, solely for the purpose of fulfilling that delivery.

We will not share your data with any other third parties unless required by law.

6. Cookies

Our website uses essential cookies to function correctly and cookies to enhance user experience, as indicated in the cookie consent banner presented upon your first visit. By clicking "Okay" on the banner, you consent to our use of these cookies. You can manage cookie preferences through your browser settings.

7. Data Security

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, and destruction. However, no internet transmission is completely secure.

8. Data Retention

We retain your personal data submitted via the callback form only for as long as necessary to fulfil the purposes outlined in section 3, or as required by law. If no transaction occurs or communication ceases, your data will be securely deleted after a reasonable period.

9. Your Rights

Under UK data protection law (including GDPR), you have rights regarding your personal data, including:

  • The right to access the data we hold about you.
  • The right to rectify inaccurate data.
  • The right to request erasure of your data (under certain conditions).
  • The right to restrict processing of your data.
  • The right to object to processing based on legitimate interests.

To exercise these rights, please contact us using the details below.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • By email: [email protected]
  • By phone: +44 20 4251 5558 (During business hours)
  • By post: MoreGames.uk, 217 Askew Rd, London W12 9AZ, UK

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.